Lisboa Pessoa Hotel

Our stay at the Pessoa Hotel in Portugal was nothing short of exceptional. From the moment we arrived, the staff made us feel incredibly welcome. The check-in process was smooth and efficient, and we were immediately impressed by the elegant and modern design of the hotel. Our room was spacious and impeccably clean The bed was exceptionally comfortable, ensuring we had a restful sleep each night. We also appreciated the amenities provided, including the luxurious toiletries and the well-stocked minibar. One of the highlights of our stay was the breakfast. The selection was varied and catered to different tastes, with fresh local produce and delicious pastries. And the pool area with sauna and spa, where we relax for few days. The hotel’s location is perfect for exploring the city, with many of Lisbon’s main attractions within walking distance. We also appreciated the quiet atmosphere, allowing us to unwind after a day of sightseeing. Overall, the Pessoa Hotel exceeded our expectations. The combination of excellent service, beautiful accommodations, and a prime location made our stay truly memorable. We highly recommend this hotel to anyone visiting Portugal and look forward to returning in the future.

Perfect location, very friendly staff, good drinks in rooftop restaurant/bar, wellness facilities. Clean and well maintained

The hotel, staff, room and amenities like the spa area were fantastic. Everything went smoothly and we didn't ha e one single problem during our stay.

The staff were warm and helpful. I arrived very early and they were really great at helping me change clothes, and use the gym and spa. The breakfast is quite good - not the best I have ever had, but quite good compared to most European hotels I have stayed at. The gym was fine. The spa was nice. The location is fantastic. The bed was good. Wifi was flawless. And this is the first hotel I have ever stayed in where the minibar was free. It was modestly stocked but a salvation when I was time zones away from normal eating. I hope others follow this model!

We are beyond grateful for the extraordinary service provided by Yasoja Ekanayake, Assistant Director Guest Relations, at Lisboa Pessoa Hotel. While my parents were visiting Lisbon for my mother’s 70th birthday, my father lost his phone in an Uber — a phone essential for managing his diabetes. As a result, my parents had to cancel the remainder of their trip in Portugal and remain in Lisbon, hoping to retrieve the phone before their departure two days later. Unfortunately, Uber provided absolutely no assistance in recovering the lost phone, leaving us to handle the situation entirely on our own. That’s when Yasoja stepped in with remarkable compassion and dedication. He immediately helped my parents find a new hotel in Lisbon at a better price for their extended stay, arranged their transportation from Lisboa Pessoa Hotel to the new hotel, and — even after my parents had checked out of his hotel — continued to stay in constant communication with both them and me to see if we were able to retrieve the phone and if there was anything else he could do to support us throughout those days. Despite every effort, the phone could not be located during their extended stay, and my parents eventually returned to the United States. Once back in the U.S., my father was able to log in to Find My iPhone and pinpoint the phone’s exact location. Even then, Yasoja continued to go above and beyond. After completing his full shift from 7:30 AM to 5:00 PM, he personally traveled to the identified building, found the correct apartment, waited until the Uber driver returned home, and successfully recovered the phone — dedicating his personal time from 5:00 PM to 8:00 PM to assist us. He is now generously arranging for it to be shipped back to us. This level of care, professionalism, and personal commitment is the true definition of exceptional customer service.